CVE-2020-36926

SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.

CVSS v3 7.5 HIGH

7.5^/10

CVSS v3 : HIGH

Vector :

Exploitability : 3.9 / Impact : 3.6

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction NONE

Confidentiality Impact HIGH

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

References

Link	Resource
https://www.exploit-db.com/exploits/50328	Exploit
https://www.smartertools.com/	Product
https://www.smartertools.com/smartertrack	Product
https://www.vulncheck.com/advisories/smartertools-smartertrack-information-disclosure	Third Party Advisory
https://www.exploit-db.com/exploits/50328	Exploit

Configurations

Configuration 1 (hide)

OR	cpe:2.3:a:smartertools:smartertrack:10.0:::::::*
	cpe:2.3:a:smartertools:smartertrack:14.0:::::::*

History

09 Feb 2026, 15:12

Type	Values Removed	Values Added
First Time		Smartertools smartertrack Smartertools
CPE		cpe:2.3:a:smartertools:smartertrack:10.0:::::::* cpe:2.3:a:smartertools:smartertrack:14.0:::::::*
CWE		NVD-CWE-noinfo
References	~~() https://www.exploit-db.com/exploits/50328 -~~	() https://www.exploit-db.com/exploits/50328 - Exploit
References	~~() https://www.smartertools.com/ -~~	() https://www.smartertools.com/ - Product
References	~~() https://www.smartertools.com/smartertrack -~~	() https://www.smartertools.com/smartertrack - Product
References	~~() https://www.vulncheck.com/advisories/smartertools-smartertrack-information-disclosure -~~	() https://www.vulncheck.com/advisories/smartertools-smartertrack-information-disclosure - Third Party Advisory

20 Jan 2026, 17:15

Type	Values Removed	Values Added
References	~~() https://www.exploit-db.com/exploits/50328 -~~	() https://www.exploit-db.com/exploits/50328 -

16 Jan 2026, 00:16

Type	Values Removed	Values Added
New CVE

Information

Published : 2026-01-16 00:16

Updated : 2026-02-09 15:12

NVD link : CVE-2020-36926

Mitre link : CVE-2020-36926

CVE.ORG link : CVE-2020-36926

JSON object : View

Products Affected

smartertools

smartertrack

CWE

CWE-497

Exposure of Sensitive System Information to an Unauthorized Control Sphere

NVD-CWE-noinfo

{"id": "CVE-2020-36926", "cveTags": [], "metrics": {"cvssMetricV31": [{"type": "Secondary", "source": "disclosure@vulncheck.com", "cvssData": {"scope": "UNCHANGED", "version": "3.1", "baseScore": 7.5, "attackVector": "NETWORK", "baseSeverity": "HIGH", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N", "integrityImpact": "NONE", "userInteraction": "NONE", "attackComplexity": "LOW", "availabilityImpact": "NONE", "privilegesRequired": "NONE", "confidentialityImpact": "HIGH"}, "impactScore": 3.6, "exploitabilityScore": 3.9}, {"type": "Primary", "source": "nvd@nist.gov", "cvssData": {"scope": "UNCHANGED", "version": "3.1", "baseScore": 5.3, "attackVector": "NETWORK", "baseSeverity": "MEDIUM", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N", "integrityImpact": "NONE", "userInteraction": "NONE", "attackComplexity": "LOW", "availabilityImpact": "NONE", "privilegesRequired": "NONE", "confidentialityImpact": "LOW"}, "impactScore": 1.4, "exploitabilityScore": 3.9}], "cvssMetricV40": [{"type": "Secondary", "source": "disclosure@vulncheck.com", "cvssData": {"Safety": "NOT_DEFINED", "version": "4.0", "Recovery": "NOT_DEFINED", "baseScore": 6.9, "Automatable": "NOT_DEFINED", "attackVector": "NETWORK", "baseSeverity": "MEDIUM", "valueDensity": "NOT_DEFINED", "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X", "exploitMaturity": "NOT_DEFINED", "providerUrgency": "NOT_DEFINED", "userInteraction": "NONE", "attackComplexity": "LOW", "attackRequirements": "NONE", "privilegesRequired": "NONE", "subIntegrityImpact": "NONE", "vulnIntegrityImpact": "NONE", "integrityRequirement": "NOT_DEFINED", "modifiedAttackVector": "NOT_DEFINED", "subAvailabilityImpact": "NONE", "vulnAvailabilityImpact": "NONE", "availabilityRequirement": "NOT_DEFINED", "modifiedUserInteraction": "NOT_DEFINED", "modifiedAttackComplexity": "NOT_DEFINED", "subConfidentialityImpact": "NONE", "vulnConfidentialityImpact": "LOW", "confidentialityRequirement": "NOT_DEFINED", "modifiedAttackRequirements": "NOT_DEFINED", "modifiedPrivilegesRequired": "NOT_DEFINED", "modifiedSubIntegrityImpact": "NOT_DEFINED", "modifiedVulnIntegrityImpact": "NOT_DEFINED", "vulnerabilityResponseEffort": "NOT_DEFINED", "modifiedSubAvailabilityImpact": "NOT_DEFINED", "modifiedVulnAvailabilityImpact": "NOT_DEFINED", "modifiedSubConfidentialityImpact": "NOT_DEFINED", "modifiedVulnConfidentialityImpact": "NOT_DEFINED"}}]}, "published": "2026-01-16T00:16:18.820", "references": [{"url": "https://www.exploit-db.com/exploits/50328", "tags": ["Exploit"], "source": "disclosure@vulncheck.com"}, {"url": "https://www.smartertools.com/", "tags": ["Product"], "source": "disclosure@vulncheck.com"}, {"url": "https://www.smartertools.com/smartertrack", "tags": ["Product"], "source": "disclosure@vulncheck.com"}, {"url": "https://www.vulncheck.com/advisories/smartertools-smartertrack-information-disclosure", "tags": ["Third Party Advisory"], "source": "disclosure@vulncheck.com"}, {"url": "https://www.exploit-db.com/exploits/50328", "tags": ["Exploit"], "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0"}], "vulnStatus": "Analyzed", "weaknesses": [{"type": "Secondary", "source": "disclosure@vulncheck.com", "description": [{"lang": "en", "value": "CWE-497"}]}, {"type": "Primary", "source": "nvd@nist.gov", "description": [{"lang": "en", "value": "NVD-CWE-noinfo"}]}], "descriptions": [{"lang": "en", "value": "SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers."}], "lastModified": "2026-02-09T15:12:37.283", "configurations": [{"nodes": [{"negate": false, "cpeMatch": [{"criteria": "cpe:2.3:a:smartertools:smartertrack:10.0:*:*:*:*:*:*:*", "vulnerable": true, "matchCriteriaId": "DE876385-2B46-4904-9A20-6C259C4D7DBE"}, {"criteria": "cpe:2.3:a:smartertools:smartertrack:14.0:*:*:*:*:*:*:*", "vulnerable": true, "matchCriteriaId": "1A9B207E-7632-4F57-9989-8241FCF01764"}], "operator": "OR"}]}], "sourceIdentifier": "disclosure@vulncheck.com"}