CVE-2026-48210

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1
References
Link Resource
https://otrs.com/release-notes/otrs-security-advisory-2026-09/ Vendor Advisory Mitigation
Configurations

Configuration 1 (hide)

cpe:2.3:a:otrs:otrs:2026.3.1:*:*:*:*:*:*:*

History

15 Jun 2026, 12:47

Type Values Removed Values Added
References () https://otrs.com/release-notes/otrs-security-advisory-2026-09/ - () https://otrs.com/release-notes/otrs-security-advisory-2026-09/ - Vendor Advisory, Mitigation
First Time Otrs
Otrs otrs
CPE cpe:2.3:a:otrs:otrs:2026.3.1:*:*:*:*:*:*:*

31 May 2026, 22:16

Type Values Removed Values Added
New CVE

Information

Published : 2026-05-31 22:16

Updated : 2026-06-15 12:47


NVD link : CVE-2026-48210

Mitre link : CVE-2026-48210

CVE.ORG link : CVE-2026-48210


JSON object : View

Products Affected

otrs

  • otrs
CWE
CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

CWE-269

Improper Privilege Management