CVE-2026-48210

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1
References
Link Resource
https://otrs.com/release-notes/otrs-security-advisory-2026-09/ Mitigation Vendor Advisory
Configurations

Configuration 1 (hide)

cpe:2.3:a:otrs:otrs:2026.3.1:*:*:*:*:*:*:*

History

22 Jul 2026, 07:10

Type Values Removed Values Added
Summary
  • (es) Una configuración predeterminada inadecuada en OTRS 2026.3.1 provoca que las acciones de reenvío de artículos de tickets impongan la bandera 'Es visible para el cliente' por defecto y eviten que los usuarios la deshabiliten a través de la UI. Esto conduce a una exposición no intencionada de información interna del ticket al Frontend Externo. Este problema afecta a OTRS 2026.3.1

17 Jun 2026, 10:54

Type Values Removed Values Added
References () https://otrs.com/release-notes/otrs-security-advisory-2026-09/ - Vendor Advisory, Mitigation () https://otrs.com/release-notes/otrs-security-advisory-2026-09/ - Mitigation, Vendor Advisory

15 Jun 2026, 12:47

Type Values Removed Values Added
References () https://otrs.com/release-notes/otrs-security-advisory-2026-09/ - () https://otrs.com/release-notes/otrs-security-advisory-2026-09/ - Vendor Advisory, Mitigation
First Time Otrs
Otrs otrs
CPE cpe:2.3:a:otrs:otrs:2026.3.1:*:*:*:*:*:*:*

31 May 2026, 22:16

Type Values Removed Values Added
New CVE

Information

Published : 2026-05-31 22:16

Updated : 2026-07-22 07:10


NVD link : CVE-2026-48210

Mitre link : CVE-2026-48210

CVE.ORG link : CVE-2026-48210


JSON object : View

Products Affected

otrs

  • otrs
CWE
CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

CWE-269

Improper Privilege Management