FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability.
References
Configurations
No configuration.
History
21 Apr 2026, 18:16
| Type | Values Removed | Values Added |
|---|---|---|
| References | () https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9ff4-mmhv-x6jp - |
21 Apr 2026, 17:16
| Type | Values Removed | Values Added |
|---|---|---|
| New CVE |
Information
Published : 2026-04-21 17:16
Updated : 2026-04-22 21:10
NVD link : CVE-2026-40591
Mitre link : CVE-2026-40591
CVE.ORG link : CVE-2026-40591
JSON object : View
Products Affected
No product.
CWE
CWE-639
Authorization Bypass Through User-Controlled Key
